Terms and Conditions

These Terms apply to all services provided under the Arthova brand, unless otherwise agreed in writing. The operator is identified in the Legal Notice.

Before every stage, the client receives an individual written, binding proposal. It states the scope, deliverables and acceptance criteria, responsibilities, expected duration and total investment for that stage. The contract for that stage is concluded when the proposal is accepted.

Delivery follows the Arthova System: in stages (Workshop, Audit, Blueprint, Implementation, Partnership) and modularly — each module goes live individually and is measured.

Each stage delivers a standalone outcome. Once it is complete, the client reviews it against the agreed acceptance criteria and decides stop or go. The next stage starts only after a separate proposal has been accepted.

Implementation starts only once the business case, scope, acceptance criteria and responsibilities are documented and the proposal for the first module has been accepted.

The client provides the information, access and contact persons required for delivery in a timely manner.

For each stage, the total investment stated in the accepted proposal applies. Unless otherwise agreed, invoices are payable within 30 days of the invoice date.

All code created specifically for the client, as well as all of the client's data, belongs to the client. There is no technological dependency on Arthova (no vendor lock-in).

Both parties treat all information received in the course of the collaboration as confidential and use it solely for the performance of the contract. This obligation continues beyond the end of the contract.

Arthova provides its services with due professional care. Liability for slight negligence as well as for indirect and consequential damage (e.g. lost profit) is excluded to the extent permitted by law.

Scope and acceptance criteria are agreed in writing before each stage starts. If those criteria remain unmet for reasons attributable to Arthova after the agreed remediation, Arthova refunds the fee for the affected stage. The delivery promise does not cover unknown future P&L effects, missing client cooperation or disruption outside Arthova's responsibility; details are governed by the proposal.

The AI Partnership has a minimum term of 6 months. Scope, renewal and termination terms are governed by the proposal.

Swiss law applies. The place of jurisdiction is the operator's registered office in Switzerland, as identified in the Legal Notice.